BennyEast.Com/Blog The official blog of Kenny West

More Bacon

Today... I had Wawa for lunch.  It was on Wawa.

Sweet.

Well... I mean, not that it's REALLY all that big of a deal.

So, Wawa gave me a 10 dollar gift card.  Which, I didn't actually want.  That wasn't the point of me emailing them.  See, there was a bacon mishap at one of their stores.  I ordered a turkey hoagie and added bacon.  I didn't get bacon.

So, I decided to email them the exact details.  They sent me an apology letter and included a gift card.

I don't want money thrown at me.

I want someone to follow up with the employee, or the company wide policies or procedures that allowed the mistake to happen  in the first place!

Don't just send me a 10 dollar gift card and hope that will make it all better.

Hey, I'm not one to look a gift horse in the mouth... But, I don't need 10 dollars.  Trust me.  10 dollars in the form of a free gift card isn't going to do it for me.

I want you to run your company well.  I want your employee to care about the work they are doing... and I want mistakes NOT to be made.

I want systems implemented that catch mistakes.  Safety nets and checks and balances put in place to stop something that might lead to someone paying for something but not getting what they paid for.

Anyways... It was nice of them to reach out like that.  But, I just hope they review their employee and maybe figure out how they can motivate that employee, or better work with the employee so they don't wrap up the sandwich and place it on the "ready for pick up" area of the counter when it wasn't a complete product ready to ship.

Anyways, those were my thoughts on that.  I double checked my sandwich in the parking lot and there was definitely bacon on the sandwich with this order.  So, it seems all is well with the Wawa ordering process, at least for this specific order versus the previous one.

I had also gone to Whole Foods the night after my bacon mishap on my burger and they refunded me the entire cost of the burger.  Again, I had discussed with them my concerns and the middle aged woman simply stared at me blankly and said... I can only refund you for the full price of the burger, and that's about it.

I just feel like my concerns are falling on def ears of unenthused employees.  And that's the entire problem.  We have an entire workforce of people who don't care about their jobs.  They just work, like zombies but without any kind of passion.  And that's not how work is supposed to be.  You should feel like you fill a purpose...

Well, I guess I'll get off my digital soapbox for now.  Maybe work passion is a topic for another blog post.

Anyways... Yes, Wawa gave me a gift card, and Whole Foods gave me a refund, which, like Wawa, I used to buy another sandwich.

But it was nice to know that they do work to resolve the issue when something isn't done correctly.  So, points to both Wawa and Whole Foods on that.

Why I was missing bacon on two separate orders in the same weekend... Is beyond me.

Who knows how the universe really works.  Maybe a year from now I'll be like... If it hadn't been for the missing bacon... I never would have __________ .

Who knows.  All I know is, I've definitely received my bacon fix.  So, for now... I'm good with bacon.